Check out Intelier Hotels’ frequently asked questions to solve any doubts you may have about your stay with us!
Dietary regime
Yes, in all Intelier Hotels breakfasts you will find vegan and vegetarian options.
Yes, in all Intelier Hotels breakfasts we offer lactose-free options for lactose intolerant and lactose-allergic people.
Yes, in all Intelier Hoteles breakfasts we offer gluten-free options for coeliacs and people with gluten allergies.
Yes, at Intelier Hotels you can choose between lunch or dinner with half board, as long as you let the hotel reception know in advance.
Yes, you can book the meals once you are at the hotel, but the price will depend on the season.
Except on days or events with high occupancy, there are no shifts for breakfast, lunch or dinner services at Intelier Hotels.
Rooms
Yes, all rooms at Intelier Hotels have amenities.
Yes, all rooms at Intelier Hotels have a hairdryer.
No. Smoking is not allowed in the rooms of Intelier Hotels.
Yes, an extra bed can be added in the rooms of Intelier Hotels subject to availability.
Yes, an extra bed can be added in the rooms of Intelier Hotels subject to availability.
Yes, all rooms at Intelier Hotels are air-conditioned.
Yes, all rooms at Intelier Hotels are exterior.
Yes, some rooms at Intelier Hotels have a terrace and others have a balcony.
No, Intur Hoteles rooms do not have a Jacuzzi.
Yes, the Core Suites Sevilla and Core Suites Valencia flats have a kitchen in the room.
Yes, all rooms at Intelier Hotels have sockets near the bed.
Yes, all hotels have rooms adapted for the disabled.
Yes, all rooms at Intelier Hotels have a fridge with mini-bar.
Services
Yes, ironing facilities are available in the hotels.
You will find microwaves in the apartments of
Core Suites Sevilla and Core Suites Valencia
Yes, the hotels and flats of Intelier Hotels have free wifi connection.
The room service schedule varies according to the hotel and can be consulted in the directory that you will find in your room.
Yes, our hotels have a laundry service.
Intelier Hotels does not have a transfer service, but in some destinations we have reliable taxi drivers. Ask us before your arrival.
Yes, Intelier Hoteles has a luggage room to store luggage if the room is not ready.
Yes, Intelier Hotels has a left-luggage office to store your luggage after you leave your room.
Yes, all guests on the reservation are required to present their identity documents.
No, minors need authorisation from parents or legal guardians to stay alone at Intelier Hotels.
Check-in and check-out
Yes, you can check-in online before your arrival at the hotel through the website or through the email we will send you a few days before your arrival.
Yes, Intelier Hoteles has a luggage room to store your luggage until check-in and after check-out.
The rooms at Intelier Hotels are usually ready from 14h.
Guests must leave the rooms until 12 noon.
If you wish to enter the room earlier, it is necessary to call in advance to check availability.
The price of late check-out varies according to the hotel and can be consulted at reception. Late check-out is possible subject to availability at the hotel.
Yes, you must present your personal identification document to check in at Intelier Hoteles.
Booking and payment conditions
Following current regulations, it is no longer necessary to quarantine if you test positive for COVID, so the cancellation policies of the chosen rate would apply. In any case, you can directly consult the specific details with the hotel.
You can book at Intelier Hotels through our website or by calling our reservation center directly (+34 96 439 44 97).
The cancellation cost for a reservation at Intelier Hotels will depend on the chosen rate. Generally, cancellations are free up to 3 days before check-in.
No, at Intelier Hotels, payment by check is not allowed.
No, at Intelier Hotels, payments with loyalty points or loyalty cards are not accepted.
The maximum amount that can be paid in cash at Intelier Hotels is €1,000.
At Intelier Hotels, you can pay in cash, within the limits set by the law, or with a card (Visa, Amex, Diners, Mastercard).
Card payments at Intelier Hotels can be made with Visa, Amex, Diners, and Mastercard.
Yes, it is possible to make an advance payment for the reservation provided that the bank’s deadlines are taken into account and it is done with sufficient advance notice.
If you wish to make the payment before arrival, the amount you will have to leave as a deposit will depend on the reservation conditions (ranging from 25% to 100% of the total amount).
The time you have to make the deposit for the reservation will depend on the reservation conditions.
Yes, at Intelier Hotels, a credit card is required as a guarantee upon arrival at the hotel.
If you have booked through an online travel agency (OTA), you will need to manage payment directly with the agency.
At Intelier Hotels, children from 0 to 2 years old do not pay as long as they do not require an additional bed. Children from 2 to 12 years old do pay, but with a discount.
