Its commitment to evolving towards a Smart Tourism Company (STC) model, in accordance with the principles and requirements of the UNE 178510:2023 standard. This policy serves as a reference framework to guide the hotel’s management towards excellence, innovation, and sustainability, ensuring that every decision and action contributes to the intelligent transformation of the organization.
The policy is based on the following seven commitments:
1.Management and continuous improvement: adopting an efficient management model based on objective data, performance indicators, and regular reviews, in order to ensure service quality and the satisfaction of customers, employees, and stakeholders.
2. Constant innovation: fostering a culture of innovation that drives new products, experiences, and customer relationship models, anticipating their needs and adding value to their stay.
3. Technological transformation: implementing digital and technological solutions that optimize processes, improve operational efficiency, and enhance communication, while ensuring information security and the protection of personal data.
4. Universal accessibility: ensuring that all people, regardless of their abilities, can access and enjoy the hotel’s facilities, services, and communication channels, eliminating both physical and digital barriers.
5. Comprehensive sustainability: integrating environmental, socio-cultural, and economic sustainability criteria into all hotel activities, encouraging the responsible use of resources, the reduction of negative impacts, collaboration with local suppliers, and the promotion of the surrounding area—moving towards regenerative tourism models.
6. Team participation and training: ensuring continuous training for all staff, fostering their active involvement as agents of change and key contributors to the transformation towards a Smart Tourism Company.
8. Commitment to the community: contributing to the development of the destination in which the hotel operates, supporting local initiatives, generating synergies with other tourism entities, universities, research centres, and public institutions to promote responsible, inclusive, and competitive tourism.
The Management of Hotel Intelier Bonaire assumes the responsibility of disseminating and ensuring compliance with this policy, reviewing it periodically to keep it updated and aligned with the principles of a Smart Tourism Company.
Castellón, 7 November 2025
Iker Llano González
Dirección General
